Privacy Policy

Effective Date: 2026

At Mark Owen Heating, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or contact us for our heating, plumbing, and installation services.

1. Information We Collect

We may collect personal details such as your name, phone number, email address, property details, and any information you provide when requesting a quote or contacting us.

2. How We Use Your Information

Your information is used to respond to enquiries, provide quotes, arrange appointments, deliver our services, and improve our customer experience.

3. Data Protection

We take appropriate security measures to protect your personal information from unauthorised access, loss, or misuse.

4. Sharing Your Information

We do not sell, trade, or share your personal data with third parties unless required to provide our services, comply with legal obligations, or protect our business.

5. Website Cookies

Our website may use cookies to improve functionality, analyse website performance, and provide a better browsing experience.

6. Contact Forms

Information submitted through our contact forms is used only for responding to your enquiry and managing your service request.

7. Third-Party Services

We may use trusted third-party tools such as analytics, maps, or review platforms. These services may collect information according to their own privacy policies.

8. Your Rights

You have the right to request access, correction, or deletion of your personal information held by us, subject to legal requirements.

9. Data Retention

We keep your information only for as long as necessary to provide our services, maintain records, and meet legal obligations.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact Mark Owen Heating through the details provided on our website.